FAQ

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What areas do you cover?

We provide cleaning services across Newcastle-under-Lyme, Stoke-on-Trent, and surrounding Staffordshire areas. For larger projects or multiple properties, we can travel further — just contact us to confirm availability.

Are your cleaners insured and background-checked?

Yes. Every member of our team is DBS-checked, fully insured, and professionally trained, giving you total peace of mind when we work in your property.

Do you bring your own cleaning equipment and products?

Absolutely. We arrive fully equipped with professional-grade cleaning products, tools, and machines — including eco-friendly options upon request. You don’t need to provide anything.

How long does an end-of-tenancy clean take?

It depends on the size and condition of the property. On average:

  • 1-bedroom flat: 3–4 hours

  • 2-bedroom house: 4–6 hours

  • 3+ bedrooms: 6–8 hours or more

We’ll give you a realistic timeframe before starting any work.

Can you provide proof that the property was cleaned?

Yes. Every job includes a cleaning checklist and photo proof, ideal for tenancy check-outs or landlord verification.

Do you guarantee your cleaning services?

Yes, all our work is covered by our Satisfaction Guarantee.
If you’re not 100% satisfied, let us know within 24 hours and we’ll return promptly to resolve any issues — free of charge.

Do you offer same-day or emergency cleaning?

Yes — subject to availability. We often accommodate urgent bookings, especially for end-of-tenancy and student move-outs. Contact us directly for immediate slots.

Do I need to be present during the cleaning?

No, you don’t have to be there. Many clients provide access via key collection or agent coordination. We’ll update you with photos once the job is complete.

What payment methods do you accept?

We accept bank transfers, card payments, and secure online payments. A 50% deposit is usually required to confirm bookings, with the balance payable after completion.

How do I book a service?

You can book online, call us, or send an email.
Once we confirm your booking, we’ll provide a fixed quote and arrival window.
📞 Phone: 07876860678
📧 Email: info@letcleaners.com
💬 Or click Here to get in touch with us now.